Feedback from experience
The Grand Hyatt Cannes Hotel Martinez bets on iPerfony to improve the performance of its meetings
Grand Hyatt Cannes Hotel Martinez
For the Grand Hyatt Cannes Hotel Martinez, meeting performance was a clearly identified topic.
In its quest for excellence, the institution has put in place many processes to achieve this.
The hotel wanted to take another step to improve the traceability of its decisions and increase the performance of these meetings. To meet this challenge, Hotel MARTINEZ has chosen iPerfony.
Before calling on Perfony, the Grand Hyatt Cannes Hôtel Martinez already had a dynamic of work meetings governed by the principle of continuous improvement and the search for efficiency.
“Thanks to a training course on meeting facilitation, employees were already used to having rotating “roles”: a time manager, a secretary, a moderator and a coach. We had decision sheets in Excel to follow up our action plans with the essential information (meeting date, details of actions, person in charge, deadline for completion). The system was relatively efficient. At the end of the meetings, a round table discussion was held to give everyone the opportunity to propose areas for improvement. says Florence Gardrat, Quality and Sustainable Development Manager at the Grand Hyatt Cannes Hotel MARTINEZ.
However, this system has had its limitations. With the multiplication of the leaves, it had become impossible to find one’s way around.
“We needed a tool capable of providing us with real-time visibility into the action plan. We were also looking for a system that would allow us to evaluate meetings in a comprehensive and collective manner. Finally, this tool was to centralize information and provide us with a complete history of the progress of actions (delays, postponements, blockages), “. explains Florence Gardrat.
To take this new step, the establishment chose iPerfony. The solution was implemented in October 2012.
An accompaniment from A to Z
The implementation was carried out smoothly. The solution was welcomed without difficulty by the teams.
“A member of Perfony came to our premises to train us in the use of the tool. At the end of the training, we were all able to take charge of the solution in total autonomy, from a space that was nevertheless completely empty!
If I was blocked, a member of the Perfony team was always reactive by phone and email to answer our questions ““. explains Florence Gardrat.
The results are there,” Florence Gardra congratulates herself. “First of all a huge time saving, then a gain in efficiency because we know what we have to do and for when. We have good visibility on our work and transparency on the progress of files. iPerfony has no limits: the solution remains effective regardless of the number of meetings or actions. Clearly, the tool suits us completely. »
She liked it:
Follow-up of actions and decisions between meetings
Save time through efficient meeting management
Visibility of actions in real time
Strengthened team play
0 lost data
Quality and Sustainable Development Manager
Grand Hyatt Cannes Hotel MARTINEZ
About Grand Hyatt Cannes Hôtel Martinez
Grand Hyatt Cannes Hôtel Martinez is part of Hyatt Hotels Corporation.
Hyatt Hotels Corporation, headquartered in Chicago, is one of the world’s leading hotel companies, known and recognized for its commitment to its customers.
All members of the Hyatt family provide excellent service and genuine hospitality to customers. Its subsidiaries own, operate, manage and acquire hotel franchises and resorts under the Hyatt, Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency, Hyatt Place, Hyatt House, Hyatt Zilara, Hyatt Ziva, Hyatt Residences and Hyatt Residence Club brands on six continents.
Since September 30, 2014, the group is represented in 573 properties across 48 countries.