Step 4: Act (the improvement)
We are now at the final stage of the PDCA method! The previous successes allow you to deploy the new solution to benefit as many people as possible. But don’t think that this is just a formality. On the contrary, it is a task that requires some organization.
Depending on the importance of the project’s stakes, it may be subject to special budgeting or require different management and staff training. The actions implemented may also sometimes require a reorganization of services. To optimize it, it is essential to put in place a real change management policy. Do not neglect the importance of updating the documentation of the various procedures affected.
Once the solution is actually deployed, this last step is not completely finished. The new actions have been designed to be long term. It is therefore necessary to regularly measure their real effectiveness in order to ensure that the effects are in line with the objectives defined at the start of the project. If the indicators provide unsatisfactory results, even several months or years after the solution has been put into production, this stage is logically considered a failure.